DOMINIQUEMORALES TRADE LLC is committed to delivering high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which we provide coverage for our gaming accessories, including controllers, joysticks, docking station accessories, and related products (the “Products”).

1. Warranty Coverage

We provide a 12-month limited warranty from the original purchase date for all Products purchased directly from our official website (www.hocketgo.com) or authorized retailers. This warranty covers manufacturing defects in materials and workmanship under normal use conditions.

2. What Is Covered

Our warranty covers the following:

• Defective materials or components
• Malfunction due to poor craftsmanship
• Functional issues that arise under normal use conditions

3. What Is Not Covered

This warranty does not cover:

• Damage resulting from misuse, abuse, accidents, or unauthorized modifications
• Normal wear and tear (e.g., scratches, discoloration)
• Damage caused by improper installation or handling
• Products that have been repaired or altered by unauthorized service providers
• Incidental or consequential damages

4. How to File a Warranty Claim

If you believe your product is defective and covered under this warranty, please follow these steps:

1. Contact Us: Reach out to our support team at support@hocketgo.com or call (848)-348-9138 to initiate your claim. Provide your order number, product details, and a clear description of the issue.
2. Proof of Purchase: You must provide a valid proof of purchase (e.g., order confirmation email or sales receipt).
3. Return Instructions: If your claim is approved, you may be required to return the defective product. We will provide detailed instructions on how to proceed.

5. Resolution Options

Upon receipt and inspection of the returned item, we will determine the appropriate resolution, which may include:

• Repairing the defective product
• Replacing the product with a new or refurbished unit
• Providing a partial or full refund (at our discretion)

6. Warranty Limitations

• This warranty is non-transferable and applies only to the original purchaser.
• The warranty period does not restart if a replacement or repaired product is provided.
• Any modifications, tampering, or repairs performed by unauthorized parties will void this warranty.

7. Disclaimer

To the fullest extent permitted by law, DOMINIQUEMORALES TRADE LLC disclaims all liability for incidental, consequential, or indirect damages resulting from product failure or defects. Our maximum liability under this warranty is limited to the purchase price of the product.

Thank you for choosing Hocketgo. We are dedicated to providing you with high-quality products and exceptional customer support.