How do I place my order?

To place an order:

1. Finish adding items to your shopping cart
2. You may choose to process through our website checkout or through Visa, Mastercard as well as Paypal...

• If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
• If you wish to continue through Visa, Mastercard as well as Paypal..., please click on the PayPal button

3. You will be transferred to our Customer Information page. You will be prompted to enter:

• Email address
• Name
• Address

1. If you have a valid discount code, you may enter it in the ” Discount” field located on the right said of the screen. Be sure to click on the “Apply” button in order to have your discount calculated and applied to your order.
2. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
3. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
4. Once you have completed the form, click on the “Complete Order” button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@hocketgo.com.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at support@hocketgo.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will happily reship the correct item at no extra cost, and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00 pm (PDT, -7 GMT) on the same day the order is placed. You may contact us via support@hocketgo.com to request a change.

How do I add items to my cart?

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences for the item.
2. When you click the “Add to Cart” button, you will be brought to your “Shopping Cart” page.
3. Enter the quantity of the item you would like to order using the “Quantity” field next to the image of the item. After entering a quantity, you can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located at the top of the website page. Once you click on this icon, you can change the number of quantities for any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link next to the quantity listing.

How do I remove items from my cart?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items in your cart. To remove an item, click the “Remove” link next to the item you wish to delete. This will automatically update your cart.

How do I change the quantity of a particular item in my cart?

Click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items in your cart along with the quantities selected. To change the quantity, simply update the "Quantity" field for the item and it will automatically adjust.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

We accept the following payment methods:

• MasterCard
• Visa
• American Express
• Discover
• PayPal
• Apple Pay

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have added items to your shopping cart and are ready to complete your transaction, click on the “PayPal” button. You will be redirected to the PayPal website to complete your purchase.

How do I use a discount code?

To use a promotional code, follow these steps:

1. Choose the item you want to order and click the “Checkout” green button.
2. On the next page, fill in the necessary information.
3. You will see a “Discount” field on the upper right of the page.
4. Enter the discount code and click “Apply.” You should verify that the discount has been applied to your order.

What is your return & exchange policy?

Please refer to our Return Policy for returns and exchanges.

How to return your item?

For more information on returns, please contact us at support@hocketgo.com.

What is your cancellation policy?

Order cancellations are allowed on or before 11:00 pm (PDT, -7 GMT) on the same day the order is placed. After that time, cancellations will not be entertained. Please contact us via support@hocketgo.com to request cancellation.

Is ordering online secure?

Yes. We take utmost care with the information that you provide when placing an order. The server hosting our store encrypts all credit card and personal information using SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

Yes, our website uses a secure payment gateway to ensure safe and encrypted transactions.

Is my personal information kept private?

Any information shared with us is confidential and will never be shared, rented, or sold without your consent, except as required by law.