Return Policy

If you are dissatisfied with the product you received for any reason, you may send it back within 15 days of receiving for a refund. All return items must be in their original condition and packaging. Please include a slip with your Order ID number, full name, and reason for return inside the return package. Alternatively, you may send an email to us within 15 days of receiving the product, and we may ask for proof of the reason for the refund.

If 15 days have gone by since you received the items, unfortunately, we cannot offer you a refund or exchange. We also do not provide refunds for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.

Any international or expedited shipping fees incurred on your original order will NOT be refunded. We recommend that you ship your returned products to us via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties, and brokerage.

Typically, within 7-12 business days of receiving your returned product, we will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used for the original purchase.

Refund Process

If you haven’t received a refund yet, please:

1. Check your bank or credit card account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.

Cancellation

You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods, and orders are processed quickly after they are received. We do not allow cancellations after 24 hours once an order is placed.

Exchanges

Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.

Please include a slip with your Order ID number, full name, and clearly indicate the product name and information of the exchange item. We will reship the order free of charge and email you once the exchange has been processed.

Unclaimed Orders

If an order is not signed for within 7 days, the order will be returned. The customer will need to arrange re-delivery, and the customer will be responsible for some of the costs.